SYS_ONLINE
TRINIDAD & TOBAGO
PCI DSS L3
[INFRASTRUCTURE // CAPACITY]
350
Total Seat Capacity
Ready Now: 150+
Deployment: 2 Weeks (Pilot to Live)
[NETWORK // SECURITY]
99.99%
Uptime SLA
Power: Weekly-Tested Diesel
Data: Dual Redundant Fibre
Compliance: PCI DSS L3
[CONNECTIVITY BACKBONE]
Gillette Group ICT
Leveraging 5 international fibre routes for absolute redundancy and zero-latency routing.
[CORE ARCHITECTURE // THE RELAY MODEL]
AI-Run
Autonomous execution of routine, verifiable tasks. Zero latency, infinite scale, absolute precision.
AI-Assisted
Knowledge synthesis and context delivery. Empowering human agents with real-time data and predictive resolution paths.
Human-Led
Complex judgment, emotional intelligence, high-value negotiation, and regulatory compliance. The ultimate escalation tier.
[GEO-RESILIENCE MOAT]
170+
Years No Cat 2+ Hurricane
Location: Trinidad & Tobago
Status: #1 Nearshore CX 2025
[PERFORMANCE METRICS]
97%
CSAT (US SaaS Platform)
Resolution Time: <16 Minutes
Model: Relay (AI + Human)
[CLIENT PORTFOLIO]
15-Year National Telecom
US Wireless Carrier
International Bank